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Viewing Archived / Groomed Work Items in the Cireson Portal

Hi Community,

Ever click a link to a Work Item, from email or Portal Grid view only to see this one...

The most likely cause is that the work item has been groomed out of SCSM.

So, what if the Service Manager Portal was able to give you a read-only cut down version of the work item from the Cireson Analytics database instead. You can't get all the information, but some key data would be very useful.

Being able to configure the form layout via the normal custom forms method, perhaps with a specific template just for archived data would be important.

What does everyone think, would this be useful. Also, please let me know if lack of scoping in Cireson Analytics would be an issue?

22 votes

Completed · Last Updated

v12.1 of the portal is out with the ability to use Global Search to find items from Analytics Archive.


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