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Email notification Templates - adding implementation results in email template

Mina_SaidiMina_Saidi Customer IT Monkey ✭

We have a Service Request Template which works quite well. I wish to add "Implementation Notes" into the template.

I have done the below but it doesn't work. Any ideas on what im missing?

I have double checked the MP to ensure the Implementation notes is added and cross checked the path and it seems to be correct. It aligns with description and title but they work and implementation notes doesn't.

any ideas on how i can get the implementation notes to appear?

Thank you.

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    Mina_SaidiMina_Saidi Customer IT Monkey ✭
    Thank you so much Geoff. This really helps me a lot. i was doing things the hard way :)
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