Completed activities showing in "My Work"

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2019 in Analyst Portal

Hi, I have a SR that is in closed state, all activities are completed, but still the activities show up in this agent's "My Work" list. How can I get rid of these ?

Image: https://us.v-cdn.net/6026663/uploads/editor/ga/pujo89kwbdxl.jpg

Stephane

Answers

Geoff_Ross Cireson Consultant O.G.

March 2019

Hi Stephane,

You have 'Show Inactive Work Items' checked so these will show. Uncheck that and they will be gone.

Geoff

0
Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2019

I get that, but should it show activities that are part of a closed SR ?

0

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