Mobile Hardware Assets are not displayed in the" All Mobile Hardware Assets" view
In our company we use Service Manager to manage our hardware assets.
A few days ago we saw that there was a new hardware asset type like "Mobile".
When we change the type to "Mobile" we will see that hardware asset in a separate view like "All Mobile Hardware Assets". Now we have the possibility use the IMEI field etc...
All our existing hardware assets are connected with a catalog item. So when we change the hardware asset type to "Mobile", all our mobile phones that are connected with that catalog item will now have the type "Mobile".
But for some reasons the hardware assets are not displayed in the "All Mobile Hardware Assets" view. We have to open each hardware asset and close it without saving before we can see it in that view.
Are we doing something wrong? Or is there a known bug?