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Cannot add comments to Change Request Action Logs

Brian_Winter

Brian_Winter Customer Advanced IT Monkey ✭✭✭

April 2019 in Service Manager

Our IT staff can add Action Log comments to any work item EXCEPT Change Requests. I suspect this is due to a mis-configured Security Role. What security setting should I check/adjust to get this working?

Thanks!!

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

Hi @Brian_Winter ,

What version of the Portal are you running? Everyone should have permissions to add comments to the Action Log, however there was a bug that was fixed in regards to CR's in 9.0.0

PR81622 Can again add action log entries to change requests.

Thanks,
Shane.

5

Answers

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

Hi @Brian_Winter ,

What version of the Portal are you running? Everyone should have permissions to add comments to the Action Log, however there was a bug that was fixed in regards to CR's in 9.0.0

PR81622 Can again add action log entries to change requests.

Thanks,
Shane.

5

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