Has anyone had issues with hyperlinks and scaling?

Craig_Massey

We've just gone live with the Analyst Portal this week and we're noticing a few issues where if users aren't at 100% zoom they don't appear to the able to click some links (e.g. create knowledge article) or the left hand menu of icons doesn't display. I think they are still there but the active area on the screen isn't where it should be...

Shane_White

Hi @Craig_Massey

What version of the Portal are you running and what browser is this in? What zoom are they on when it does't work?

I have tested on 9.1.0 which is the version in my lab and in Chrome and IE no matter what zoom I am on the buttons function correctly

Thanks,
Shane.

Craig_Massey

I hate to say but IE11 is still the corporate standard here in Barnsley...I saw one issue with it zoomed to 200% but when reset to 100% and reloaded the page it worked (that was the icons menu on the left not appearing). There was an alleged issue with Chrome (v73.3683.103) but that was someone in my team and I don't believe him

Also:

Current Portal Version: 9.1.0.2016

Management Pack Version: 7.7.2016.206

Platform Cache Version: 3009.1.0-beta0002

Platform Version: 3.4.11

Shane_White

What version of the Portal are you running? 

Thanks,
Shane.

Craig_Massey

Current Portal Version: 9.1.0.2016

Management Pack Version: 7.7.2016.206

Platform Cache Version: 3009.1.0-beta0002

Platform Version: 3.4.11

Shane_White

On the affected peoples machines can you do a browser cache refresh, either doing Ctrl + F5 or by going into the Browser settings and clearing the cache in there.

Then see if you get the same issue when changing the zoom, the reason the bar will disappear after a certain time is due to the resolution but it does not go away it just changes how it looks so you will notice a 3 lined menu icon in the top right which is what you click to expand the menu.

Try this and let me know how you get on.
Shane.