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"Send Email' in portal

Raisul_Islam

Raisul_Islam Customer IT Monkey ✭

April 2019 in Service Manager Portal Feature Requests

Can anyone have any idea how to update the 'Send Email' system to have the 'Attach message to action log' ticket box ticked by default. I've often sent an email forgetting to tick that box. I'd say 95% of all emails I've sent, I've wanted to attach to the ticket history.

-1

-1

1 votes

Submitted · Last Updated April 2019

Comments

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019

Hi @Raisul_Islam

This is already a feature in the Portal if you are running a current release you will see that in:

Admin Settings > Email Setting > Send Email Task

Then in here you will have a tick box to set it as default and also to lock the behavior.

Thanks,
Shane.

0
NSERC_Licensing Customer IT Monkey ✭

July 2020

I have the same issue. The boxes in the 'Send Mail' task are checked but the email and its content still aren't being attached to the ticket.
An entry shows up in the action log as an email sent, but the comments are "undefined" and in the History tab, it will show when the email was sent, but again with the message showing "undefined".
Is there a setting that needs to be set, or does the template need to be tweaked?
Thanks, ...Richard

0
Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2020

Hi @NSERC_Licensing
This is currently a bug in the portal (PR98305)
This has a fix which is currently undergoing QA, so should be available soon! :-)
Thanks,
Shane

1

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