Renaming of Support Groups does not get reflected in the portal
Because of an organizational change, I had to rename 3 of our support groups. I changed the names in "Service Request Support Group" and "Incident Tier Queue" list and also deleted some old entries. Of course, it got immediately reflected in the SCSM console. I restarted the Cache builder but even after 45 minutes, I still have the old support group names to select in the portal view. This is a bit confusing because some still use the console and now have the new names, but the portal analyst still see the old names.
Am I too impatient or is this something that gets not updated by the cache builder? Anything else I forgot?
Unfortunately, it's not an option to create new queue names, I had to use the old ones and rename.