How to add Assigned User (optional) in a Request Offering?
Hi - I was wondering whether anyone had done this - we have a generic Request Offering on our Portal for our Service Desk to use, which allows them to allocate the call to a Support Group, but in certain cases we also would like to allocate the call to a particular Analyst, eg if the call is urgent. So it is not something we can set on the Template, as normally the analyst will not be assigned at this stage. Has anyone done this via a Request Offering and if so how? We cannot see how to do this?
Many thanks, Carol.