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Analyst tasks not showing

Gerhard_GoossensGerhard_Goossens Advanced IT Monkey ✭✭✭Customer Advanced IT Monkey ✭✭✭

Good day,


I have a stange problem. One of our analysts is unable to see the analyst tasks on the right hand taskbar. It was available last week, but is missing now.


I checked the AD group membership, If I use the "Assignt to Ananlyst by Group" task, he is in the list. But when he logs on he is unable to see the tasks.


I have also checked the "[ServiceManagement].[dbo].[CI$User]" table and the analyst colums is set to 1.


We have reset the browser cache and tried differnet browsers without success.


Any help/suggestions will be highly appreciated.


Regards

Gerhard

Best Answer

Answers

  • Gerhard_GoossensGerhard_Goossens Advanced IT Monkey ✭✭✭ Customer Advanced IT Monkey ✭✭✭

    @Justin_Workman

    The user is now able to see the Analyst tasks. I did not do anything.... What I did notice is that there was a profile update on his account and this somehow changed something....

    But all is good now.

    Thanks

    G

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