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Analyst tasks not showing

Gerhard_GoossensGerhard_Goossens Advanced IT Monkey ✭✭✭Customer Advanced IT Monkey ✭✭✭

Good day,

I have a stange problem. One of our analysts is unable to see the analyst tasks on the right hand taskbar. It was available last week, but is missing now.

I checked the AD group membership, If I use the "Assignt to Ananlyst by Group" task, he is in the list. But when he logs on he is unable to see the tasks.

I have also checked the "[ServiceManagement].[dbo].[CI$User]" table and the analyst colums is set to 1.

We have reset the browser cache and tried differnet browsers without success.

Any help/suggestions will be highly appreciated.



Best Answer


  • Gerhard_GoossensGerhard_Goossens Advanced IT Monkey ✭✭✭ Customer Advanced IT Monkey ✭✭✭


    The user is now able to see the Analyst tasks. I did not do anything.... What I did notice is that there was a profile update on his account and this somehow changed something....

    But all is good now.



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