How To transform Class Extension to portal

Sibille_Nimtsch

Sibille_Nimtsch Customer IT Monkey ✭

July 2019 in CMDB Portal

Business Services are not shown in portal after removing Class Extensions:

The business services were not shown correct in portal. For testing I removed the class extension and all corresponding management packs.

The webserver was rebooted, then I used “Admin Settings -> Dynamic Data” to reset platform cache.

But in [ServiceManagement32].[cachert].[csnCached_MT_Microsoft_SystemCenter_BusinessService] the old structure is shown and the table is empty.

Platform cache is reporting errors in log files.

We are working with 9.0.13.2016 , Plattform-Cache 3009.0.4

I made backups of all databases and could start again.

Can anyone describe the correct way to transform class extension to portal?

Thank’s

0

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

August 2019

Hi @Sibille_Nimtsch
What do you currently have set in your Admin Settings > Dynamic Data settings?
What errors are you getting in your platform cache log? (could you attach?)
Thanks,
Shane.

0
Sibille_Nimtsch Customer IT Monkey ✭

August 2019

PlatformLog-2019-07-30.log

SettingsDynamicData.jpg

Here the Log File and a screenshot of Dynamic Data.

0
Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

August 2019

Hi Sibille,
I would recommend logging a support ticket for this as your Platform does not seem to be functioning correctly.
Thanks,
Shane.

0
Sibille_Nimtsch Customer IT Monkey ✭

August 2019

ok, thank's

0

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