Change Requests - Review Activities getting stuck in Pending

Sean_Terry Customer Advanced IT Monkey ✭✭✭

August 2019 edited August 2019 in Service Manager

We have a series of approvals inside a PA and we occasionally see that staff create changes via the Cireson Portal and click submit, but for whatever reason, the activities get stuck in Pending and never change. Our workaround has been to change the status to On Hold and then back to In Progress which gives the activities a kick.

Has anyone experienced this issue with Service Manager or the Cireson Portal? Anyone find a cause?

Answers

Peter_Miklian Customer Advanced IT Monkey ✭✭✭

August 2019

I'd suspect SCSM Workflows running late or not running at all.
@Tom_Hendricks explained this topic in thread with my question here: https://community.cireson.com/discussion/5046/sla-first-response-not-caught

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