Send analysts emails from different addresses in Advanced Send Email?

Vladimir_TepikinVladimir_Tepikin Customer IT Monkey ✭
edited August 2019 in Advanced Send Email

Is there ability in Advanced Send Email to automatically set From Address based on Work Item parameters?

We have few groups of analysts which have dedicated email addresses for incoming user requests. For each address configured corresponding Exchange connector with own template for Work Items creation. When analyst reply to incoming email messages we need to automatically set corresponding From Address for particular analyst group.

Maybe we can modify standard workflow for Advanced Send Email or use custom worflow for this tool?


p.s.

Manual selection of From Address is not suitable in our case, if this feature were present.

Answers

  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

    Hi Vladmir,


    Advanced Send Email does not currently have this ability. If you'd like to create a feature request here in the Community, our Product Team will add it to their radar.


    Thanks,

    Nick

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