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End user comment even when affected user is analyst
As per SCSM functionality, an analyst always gets their action log entry added as an AnalystComment, even when they're the affected user.
It seems like it would be better, that an affected user is always treated as an end user, regardless of being an analyst or not, and their comment added as EndUserComments instead, so dependent workflows and the like are still triggered as desired.
actionLog function in
app.controls even includes a variable for checking
isAffectedUser, but it isn't used. It could easily be added to the ternary operators for setting Title and ActionType, ie
Title: (_vm.isAnalyst && !isAffectedUser) ? ...
This would also correspond to the functionality of the Exchange Connector.
PS: By "easily added" I mean if there's enough of a demand for the change of course 🙂