Home Asset Management

Software assets can not update the install count

Stefan_ZielerStefan_Zieler Customer IT Monkey ✭


we just noticed that newly added software assets can not longer update the install count.

With old existing entries it works without problems.

We use the latest version 8.2.4.

Can others confirm this behavior?

The manuel task "Update Software Asset" has also no success.

Best Answer


  • Options
    Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

    Have you upgraded SCCM to the current version lately, but left Service Manager at 2016/18xx?

    The SCCM connector may be to blame, in that case. Upgrading to SCSM 2019 might be the answer, in that case.

  • Options
    Stefan_ZielerStefan_Zieler Customer IT Monkey ✭

    No, the Service manager is already updated to the latest version. So this should not be the problem

  • Options
    Stefan_ZielerStefan_Zieler Customer IT Monkey ✭

    Oh yes - sometimes you lose sight of the essential. 🙈 Many thanks for the hint.

Sign In or Register to comment.