Software assets can not update the install count

Stefan_Zieler

Stefan_Zieler Customer IT Monkey ✭

October 2019 in Asset Management

Hello,

we just noticed that newly added software assets can not longer update the install count.

With old existing entries it works without problems.

We use the latest version 8.2.4.

Can others confirm this behavior?

The manuel task "Update Software Asset" has also no success.

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2019 Answer ✓

Are your Software Asset related to a Location? Are your computers related to Hardware Assets? And if so, are they related to the same Location?

5

Answers

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

October 2019

Have you upgraded SCCM to the current version lately, but left Service Manager at 2016/18xx?
The SCCM connector may be to blame, in that case. Upgrading to SCSM 2019 might be the answer, in that case.

0
Stefan_Zieler Customer IT Monkey ✭

October 2019

No, the Service manager is already updated to the latest version. So this should not be the problem

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2019 Answer ✓

Are your Software Asset related to a Location? Are your computers related to Hardware Assets? And if so, are they related to the same Location?

5
Stefan_Zieler Customer IT Monkey ✭

October 2019

Oh yes - sometimes you lose sight of the essential. 🙈 Many thanks for the hint.

0

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