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Inverted commas being added to call title when no user input for optional field

Our SR titles are built dynamically and since the upgrade to 9.4.1 overnight on 23/9 inverted commas are being put into the title when no item is selected from the drop down of an optional list...

I have removed the field in question and mapped it to another area and the same is happening.

Any advice on how to remove this would be appreciated

Thanks

Answers

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @Alison_Firth

    This sounds like somehting to put a ticket in for so we can look into and replicate as it could be a bug :-)

    Thanks,

    Shane

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