Home Advanced Request Offering

Inverted commas being added to call title when no user input for optional field

Our SR titles are built dynamically and since the upgrade to 9.4.1 overnight on 23/9 inverted commas are being put into the title when no item is selected from the drop down of an optional list...

I have removed the field in question and mapped it to another area and the same is happening.

Any advice on how to remove this would be appreciated



  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Alison_Firth

    This sounds like somehting to put a ticket in for so we can look into and replicate as it could be a bug :-)



Sign In or Register to comment.