email notifications to support group when ticket is created - enabling for just one support group
I have created a new subscription within service manager with the criteria that when an incident's support group equals "Security" team an email is to go out to the security team members to notify them.
within "notify analyst" app, the Create workflow is not enabled as other teams don't want to be notified when tickets are created and assigned to them upon creation but security team wants to be notified. How ever when i set up the subscription, tested by using one of the RO's that automatically assign tickets to Security, it didn't trigger the email to the team.
i'm worried about enabling the "Create workflow" within notify analyst as it will send emails to all support groups when tickets are created for them.
am i missing something?