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Action Log (Incident) Sorting Issue

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

June 2016 in Service Manager

Posting this here to see if others are experiencing this sorting behavior as well as us (in the SCSM console, not Cireson portal.)

It was brought to my attention today by a couple of our Service Desk staff that when working in the console on an incident form and adding a new comment, followed by clicking the Apply button will throw off the sort order of the Action Log.

Prior to adding a new comment and clicking apply, the Action Log was sorted by date with newest entry at the bottom. After doing this, the sort order is jumbled and the newest comment is placed at the top.

If I close and reopen the incident form, the Action Log is sorted normally again (oldest entries at the top, newest at the bottom.)

We are using the Cireson analyst portal and we are not seeing this behavior there.

SCSM version (server and client consoles) is 2012 R2 Update Rollup 9.

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