Custom Type Projection Not Saving Changes When Saving New Incident
We have a requirement to have a "Preferred Contact User" UserPicker field associated to our incidents.
I followed cireson KB article:
I managed to get the new Type Projection working, imported into SCSM, added the Type Projection GUID into the Admin settings, and updated Incident.js to show the new "PreferredContactUser" field.
When opening an "existing" incident in the portal, I can save the Preferred Contact User, and it sticks.
However, when logging a "new" incident, the Preferred Contact User information is not sticking.
I have attached a zip file with my Type Projection.
One includes console form customisations (so you can test it in the console and portal).
The other is clean, and does not include any console form customisations (so you can only test in the portal).
I have already logged an incident for this (https://support.cireson.com/Incident/Edit/IR49081/)
But any help from the community would also be appreciated