LMA Capability to copy Workitems from Service Manager 2019 back to 2012
We are in the midst of planning our upgrade migration strategy from Service Manager 2012 to 2019.
Based on the documentation I know that LMA will copy work items from 2012 to 2019, but I want to know should a back-out be required, can LMA copy work items back from 2019 to 2012? Including all updated and / or new work items.
The scenario would be, after some time in operation [a short time], an problem is detected which can not be fixed on the fly and we must back-out the upgrade and return to the 2012 environment, until such time the issue has been resolved and we can attempt the upgrade again.
Is this possible? Or is there another way to proceed?