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Knowledge Base - ideas for improvement
Enable a history view on all Knowledge Articles in the portal just like they have in the Service Manager console. That will make it easier to keep track of what changes has been made and who has done them. If I have created a knowledge article and somebody else make changes to it without notifying me, I want to be able to easily see that.
The ability to search for parts of words instead of having to enter the entire word will make it much easier for the users to find the information they are looking for. Right now a misspelled word from the user when searching or the person that created the KA will result in not hit for that KA.
Font, font-size and formatting
Give the administrator the ability under settings to define which font and font-size that should be used in all KA. Right now the default font in the portal is Arial and we want to be able to change this to the font that we use in our other documentation. Also when copying text from Word the format is changed in the portal, for example the spaces between text and line breakers is much higher which causes extra work from the KA creator having to edit this after the text have been copied over.
These are things that I feel would make the Knowledge Base more user friendly and also make administration of knowledge articles easier.