Date / Time selected in the portal

Ryan_Kennedy

Ryan_Kennedy Customer IT Monkey ✭

June 2016 in Analyst Portal

Hello,

The date / time that is selected from a date picker do not appear correctly in the User Input field in the console.

For example

Date / Time selected on portal request   15/06/2016 11:30 AM
Date /Time in user input on portal           15/06/2016 11:30 AM
Date / Time in user input on console       2016-06-15 2:00:00 UTC

Does anyone know how this can be corrected?

Thanks

0

Answers

Bernics_Gabor Member IT Monkey ✭

June 2016

Good question.
I think the user input on the Console is depend by Windows Region Settings.

We have similar issue:
The Portal give the input date with GMT+2 format to SCSM but they can use the UTC timeformat only, so we must convert it.
For example, if only the date is important to a SR, the Portal set the time to: 00:00 (26/06/2016 00:00 00:00 for example)
This is GMT+2, the SCSM substract -2 hours, so the Analyst will see 25/06/2016 22:00 on the Portal.
Not so good.

1
Billy_Wilson Member Ninja IT Monkey ✭✭✭✭

July 2016

I had the same situation at my former company. I ended up having to use Orchestrator to do conversions based on the requestor's time zone. I did however submit a Feature Request to see if Cireson can do anything about it from the portal side. https://community.cireson.com/discussion/299/better-scheduling-localization#latest

0
Ryan_Kennedy Customer IT Monkey ✭

July 2016

Okay, thanks for this information. I have put a vote in for your feature request! Thanks

1

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