Add Resolution Category and Desciption under Resolution Tab

Adrian_Mataisz

How I can  Add Resolution Category and Desciption under Resolution Tab similar to   SRs under Results. See screenshot.

carrie_medine

Hello,
I'm assuming that you are talking about the Incident form.   You can accomplish this by creating a custom form definition following these instructions:   https://support.cireson.com/KnowledgeBase/View/51#/

You would then simply replace the out-of-the-box definition "Resolution" area with the following adding the ResolutionCategory enumeration and Resolution Description row:

{
                name: "Resolution",
                content: [
                    {
                        customFieldGroupList: [
                            {
                                name: "Resolution",
                                rows: [
                                    {
                                        columnFieldList: [
                                            { DataType: "Enum", PropertyDisplayName: "ResolutionCategory", PropertyName: "ResolutionCategory", EnumId: '72674491-02cb-1d90-a48f-1b269eb83602' },
                                            { DataType: "DateTime", PropertyDisplayName: "Resolveddate", PropertyName: "ResolvedDate", Disabled: true },
                                            { DataType: "UserPicker", PropertyDisplayName: "ResolvedByUser", PropertyName: "RelatesToTroubleTicket", Disabled: true }
                                        ],
                                    },
                                    {
                                        columnFieldList: [
                                            { DataType: "LongString", PropertyDisplayName: "ResolutionDescription", PropertyName: "ResolutionDescription", MinLength: 0, MaxLength: 4000 }
                                        ]
                                    }
                                ]
                            },
                            {
                                name: "TimeWorked",
                                type: "billableTime"
                            },
                        ]
                    }
                ]
            },

carrie_medine

Hello,
I'm assuming that you are talking about the Incident form.   You can accomplish this by creating a custom form definition following these instructions:   https://support.cireson.com/KnowledgeBase/View/51#/

You would then simply replace the out-of-the-box definition "Resolution" area with the following adding the ResolutionCategory enumeration and Resolution Description row:

{
                name: "Resolution",
                content: [
                    {
                        customFieldGroupList: [
                            {
                                name: "Resolution",
                                rows: [
                                    {
                                        columnFieldList: [
                                            { DataType: "Enum", PropertyDisplayName: "ResolutionCategory", PropertyName: "ResolutionCategory", EnumId: '72674491-02cb-1d90-a48f-1b269eb83602' },
                                            { DataType: "DateTime", PropertyDisplayName: "Resolveddate", PropertyName: "ResolvedDate", Disabled: true },
                                            { DataType: "UserPicker", PropertyDisplayName: "ResolvedByUser", PropertyName: "RelatesToTroubleTicket", Disabled: true }
                                        ],
                                    },
                                    {
                                        columnFieldList: [
                                            { DataType: "LongString", PropertyDisplayName: "ResolutionDescription", PropertyName: "ResolutionDescription", MinLength: 0, MaxLength: 4000 }
                                        ]
                                    }
                                ]
                            },
                            {
                                name: "TimeWorked",
                                type: "billableTime"
                            },
                        ]
                    }
                ]
            },

Adrian_Mataisz

Thank You Carrie. I'll implement this.  You are the best!

Josh_Gilliam

This was great info!  Thank you.  I just implemented this within seconds!

Adrian_Mataisz

carrie_medine to keep it consistent I want to add date and Analyst Name under SR Results tab. What code I have to add there?

carrie_medine

Not sure I understand there as SRs do not get Resolved ?

Adrian_Mataisz

I know. SR don't get resolved but we want to add the User who Completed the SR and date.

carrie_medine

You can add the Completed Date by adding this to your form definition: 

{ DataType: "DateTime", PropertyDisplayName: "CompletedDate", PropertyName: "CompletedDate", Disabled: true },

However the projection used by Cireson does not include the CompletedByUser relationship, therefore you would need to implement a custom type projection and target it using Group Forms.   More information on how to do that can be found here:  https://support.cireson.com/KnowledgeBase/View/1174#/