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Auto Population of Activity Implementer for Review Activity in Change Requests

Hayden_EckhoffHayden_Eckhoff Customer IT Monkey ✭

I believe this may already exists and is possible maybe if someone can point me in the right direction as i have search the community but can't find my answers.

I am looking at controlling the auto population of Review Activity>reviewers with lets say the users in Business Service CI group in change request or by selecting an Area.

Is this possible?




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    Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    It's going to require some automation through either SCO, SMA, or Cireson PSA. But it's absolutely doable. The idea would be:

    1. A runbook that exists as the first Activity in the CR/SR
    2. That runbook gets the Related or Impacted Business Service on the CR/SR
    3. It creates a Reviewer on a specific RA in the CR/SR for each (let's say) Service Contact in the Business Service

    The runbook/automation step completes and by the time the RA engages all of the Reviewers have been set.

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    Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    I know it's been awhile, but I figured I'd follow up to this and share that the last post in my blog series on Definitive Service Manager PowerShell has two functions that would be of interest here:

    • Add-SCSMReviewer
    • Get-BusinessServiceUsers

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