ARO multiple mapping - unanswered prompts displayed

Emma_Jenkins

Emma_Jenkins Customer IT Monkey ✭

August 2020 in Advanced Request Offering

I have noticed in many of my ARO where I have used multiple mapping, if the user prompt is unanswered the logged work item displays the id for the prompt like so:

I think it happens the most on optional Query Results prompt type, in this case it was doing a Active Directory lookup. The last question was an optional Text prompt type which was also unanswered but didn't plug the gap with the prompt id.

Anyone have ideas either whats wrong here or how I can get round it? If the question is answered it populates it correctly but this is optional here and in the ARO layout had the prompt not to be displayed.

My portal is on v 9.4.5 so maybe version related?

0

Best Answer

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

August 2020 Answer ✓

Yes that was a bug in that ver. Has been fixed in the latest baseline.

2

Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

August 2020 Answer ✓

Yes that was a bug in that ver. Has been fixed in the latest baseline.

2

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