Open an Request Offering in Portal and set Values through parameters

Jan_Schulz

Hi,

is it possible to open an Request Offering and set for example the affectedUser and a affected configitem through parameters? We created a own site in the Portal for our customers so they can see which services they have booked. The customers should have the possibility to take an action on their booked services, like if a customer have a client computer and would like to create an incident in the context of the clientcomputer. We have a Incident Request Offering for our help desk. It would be nice if the customer could simply create an incident on the client with one click. A new window open with the request offering which have already the customer as a affecteduser and the computerclient as a relatedConfigitem in our existing request offering form.

And if this is possible we would use this generic with lots of different request offerings, like expand existing SharePoint Teamsite contingent etc etc

Here is a prototype of the site

Tony_Collett

It's not possible to do what you are requesting for objects like Affected User or Affected Configuration Item

You can populate some other fields like Title, Description or Support Group. See https://support.cireson.com/KnowledgeBase/View/1396#!/

As per the Article above:

There are a few limitations to this that you should be aware of:

• You can not currently set relationship values via this method.
• You must pass enumeration values by ID, not their text value.
• Related objects properties (manual, review activites, etc) can't be set.

Tony_Collett

It's not possible to do what you are requesting for objects like Affected User or Affected Configuration Item

You can populate some other fields like Title, Description or Support Group. See https://support.cireson.com/KnowledgeBase/View/1396#!/

As per the Article above:

There are a few limitations to this that you should be aware of:

• You can not currently set relationship values via this method.
• You must pass enumeration values by ID, not their text value.
• Related objects properties (manual, review activites, etc) can't be set.

Jan_Schulz

@Tony_Collett thank you for the answer.

I will create a feature request for my problem, maybe i have luck :-)