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No Categories listing

coolpbcoolpb Member IT Monkey ✭

Hi I am new to this forum, we have a new install and we cannot see any categories listing. Any help will be very handy. Our scsm install is 2019 and also very new. everything else seems to be working, can raise incidents and add Kb.


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Answers

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭
    edited October 21

    Are you using Cireson KB or the SCSM KB?

  • coolpbcoolpb Member IT Monkey ✭

    i think ciseron kb, because the kb from scsm is not showing up.

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭
    edited October 21

    Please check it out - if you haven't changed it, it's scsm by default

    https://support.cireson.com/KnowledgeBase/View/1390#!/

  • coolpbcoolpb Member IT Monkey ✭

    I get the following error:

    • YOU DO NOT HAVE THE REQUIRED PERMISSIONS TO LOGIN.

    Sorry for such a noob question. so i need to register somewhere else. I am logged in to community here.

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    Can't you use the same login as the community login?

    Are you using the free version of the portal or licensed?

  • coolpbcoolpb Member IT Monkey ✭

    same as community login. free version

  • coolpbcoolpb Member IT Monkey ✭

    i was able to get to it using the email link for install. how do i get the categories for scsm to show?

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    Sorry - I only know about the Cireson KB and i think you need a license for that feature :)

  • coolpbcoolpb Member IT Monkey ✭
  • coolpbcoolpb Member IT Monkey ✭

    Thank you so much I will try this, I have not been able to get the categories in. On the same page where we have I want to.... report an issue, when I click on it nothing happens. is there a link I am missing?

  • coolpbcoolpb Member IT Monkey ✭

    amazing thank you so much. appreciate it very much.

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