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Replies to Ticket emails are not updating the ticket. They are creating new tickets.

alex_kokinalex_kokin Member IT Monkey ✭

Has anyone seen this issue before?


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @alex_kokin

    In my experience this happens when the Ticket number is not in the subject of the email, so that would be the first thing to check! OR it is present but not wrapped in []



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