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How to clean Action log entries from SR template

Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭

Hi, when i change in SR template "assigned to" user, SCSM set Action log entry.

I can't delete it. Is there a possibility to clean the action log in RO templates?


Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    Hey @Marek_Lefek, you should be able to pull those entries out of the template if you export the MP, and edit the XML.

    You can remove those "Task Run" and "Record Assigned" objects and then re-import the MP.

  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭

    I don't think the Request Offering template is going to be very helpful. You could use powershell to delete an action log or you could use custom JavaScript to hide the entries you don't want to see. We use a script "Custom Action Log" by @Martin_Blomgren that hides entries from the service account user. You may be able to do something similar.

  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭
    edited February 19

    Hi I try the @Justin_Workman method:

    1. Export MP
    2. Find and delete <Object> ... </Object> tags with content
    3. Import new Mp to SCSM

    Thanks.

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