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View All "Service Requests" submitted in Cireson Self Service Portal Service Request Offerings
Hi Cireson Community,
I am new to Cireson and never supported SCSM up until a month ago. SCSM 2016 is currently installed on a DEV environment along with the latest version of the Cireson Self Service Portal.
This portal blew me away and I would like to start using it in my environment. At this time I can only view IR( Incident Requests), I would like to view all Service Requests that are submitted through the Service Offerings that are published from the Service Manager Console to the Self Service Portal.
I can view my own requests that are assigned to my queue (TESTUSER) but I cannot view all requests that are in the Service Request Queue. Please help.