RED Alert incident ticket question

alex_kokin

alex_kokin Member IT Monkey ✭

March 2021 in Service Manager

I have created a red alert for that creates a incident ticket. I also have a orchestrator monitor that watches for RED ALERT - then drops the ticket details into a RED Alert Teams channel.

Problem is to avoid massive amount of new entries being created due to people replying to the initial ticket email, I have set the Monitor to only look for the ticket that is marked as a Parent.

Is there any way to set the initial ticket created by the form to be a parent from the start?

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Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

@alex_kokin - You could use the Convert to Parent task in the template editor. That would set the IsParent value to true.

0

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

@alex_kokin - You could use the Convert to Parent task in the template editor. That would set the IsParent value to true.

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