Service Manager Authoring tool 2019 crashes

Joakim_Normann

Joakim_Normann Customer Adept IT Monkey ✭✭

June 2021 in Service Manager

I need to use Authoring tool in order to modify an existing MP with both additional properties as well as modifying the related form. I have installed the software on my work laptop, however everytime I try to open a management pack Authoring tool shuts down and re-opens again. It doesn't matter which management pack that I try to open. Has anyone else experienced this issue and how did you resolve it?

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Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2021

I feel like I've encountered this a handful of times and the only thing springing to mind is missing dependencies and/or a malformed MP schema.
Over in C:\Program Files (x86)\Microsoft System Center\Service Manager Authoring is where you may have to place some of those dependent DLLs/MPs. This is similar to modifying Cireson Asset Management forms wherein the DLL for the Form needs to be placed so the Authoring Tool reconciles it and allows you to edit/customize.

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