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Resolve IR Task Add-In - Ability to Close Child Incidents

Matt_Overton

Matt_Overton Customer Adept IT Monkey ✭✭

June 2021 in Service Manager Portal Feature Requests

The Resolve IR Task Add-In is great, but it makes working with parent/child incidents a pain at the moment.

When enabling the Add-In, it stops you from using the old Change Status task which, on a parent incident, would offer you the option to also resolve all child incidents.

This option is missing on the Resolve IR Task, therefore you're stuck and have no option but to either manually close all child incidents, or disable the Add-In so you can use Change Status to set it to Resolved.

Can this option be added to Resolve IR Task?

2

2

2 votes

Submitted · Last Updated June 2021

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