We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.
We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Resolve IR Task Add-In - Ability to Close Child Incidents
Matt_Overton
Customer Adept IT Monkey ✭✭
The Resolve IR Task Add-In is great, but it makes working with parent/child incidents a pain at the moment.
When enabling the Add-In, it stops you from using the old Change Status task which, on a parent incident, would offer you the option to also resolve all child incidents.
This option is missing on the Resolve IR Task, therefore you're stuck and have no option but to either manually close all child incidents, or disable the Add-In so you can use Change Status to set it to Resolved.
Can this option be added to Resolve IR Task?
2