Issues updating Cireson Apps in the Service Manager Console
Ian_Stephenson
Customer IT Monkey ✭
Hopefully somebody else has seen this and can provide some help.
I'm trying to update the Cireson applications in our DEV environment. I'm able to install the new MPBs without issue and can verify they are in the Management Packs area under Administration. I then restart the Console and go back to that view, only to find the MPB is now gone. When I try to install it again, I get an error saying that a pack with that version number is already in the database so I can't install it again.....but the MPB isn't showing up in the view.....
Any ideas? I'm supposed to update the apps in PROD soon but would really like to figure this out before then.
Best Answer
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Ian_Stephenson
Customer IT Monkey ✭
We found the problem! Restarting the services worked at first but any time we made another template it wouldn't show up. This link ended up fixing the issue: https://social.technet.microsoft.com/Forums/azure/en-US/2e12671f-230a-4705-914e-9ef1e2277e4d/service-managers-templates-disappearing?forum=systemcenterservicemanager
In particular, our issue was the SQL broker agent wasn't enabled. Our DEV environment was recently moved to a new SQL instance and it seems that wasn't enabled from the start. Once we completed the SQL steps from that link, things are now saving and staying visible for us!
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Answers
@Ian_Stephenson
It sounds like its just a console cashing oddity. You can clear the console cache by deleting this folder on the machine where you are using the console and it will recreate as it rebuilds the cache on next launch.
%LocalAppData%\Microsoft\System Center Service Manager 2010
Source: https://www.techguy.at/fix-scsm-console-issues/
Geoff
@Geoff_Ross
Unfortunately that doesn't appear to have fixed the issue. Should I put in a Support Ticket?
We found the problem! Restarting the services worked at first but any time we made another template it wouldn't show up. This link ended up fixing the issue: https://social.technet.microsoft.com/Forums/azure/en-US/2e12671f-230a-4705-914e-9ef1e2277e4d/service-managers-templates-disappearing?forum=systemcenterservicemanager
In particular, our issue was the SQL broker agent wasn't enabled. Our DEV environment was recently moved to a new SQL instance and it seems that wasn't enabled from the start. Once we completed the SQL steps from that link, things are now saving and staying visible for us!