Help with Hardware Asset access.

Brian_Winter

We have two accounts with the same Asset Manager access.  One can access a HW Asset, the other gets an error: 

2016-06-30 09:42:30,690,Hardware Asset / Edit
System.NullReferenceException: Object reference not set to an instance of an object.
   at Cireson.ServiceManager.Services.Implementations.HardwareAssetService.<GetEditViewModelDataAsync>d__27.MoveNext()

Same URL, different results.  Any way to track down which object and what access is being withheld?

Thanks!!

Brian_Winter

This turns out to be a known bug that is fixed in 5.0.8.  We found that our Software Assets did not have  a Asset Type which causes the HW Asset form to fail to load.  Once SW Type (and Status) were populated, the error disappeared.

joivan_hedrick

The URL contains the GUID of the hardware asset in question. You can reference this using PowerShell, an SCSM view, or looking it up in the ServiceManager/ServiceManagement database. See screenshot for details. 



Are both users able to access the hardware asset within the console? If so, let's make sure it's not a caching issue. Open a new browser, or use InPrivate/Incognito mode and try to access the asset. Same results? 

Brian_Winter

Either account can access the object.  No problems there.  Something deeper?

joivan_hedrick

Is the second user able to use the Portal to access any hardware asset? Or do all assets fail? 
Is the second user able to create a new hardware asset and immediately see/edit it? 

Brian_Winter

This turns out to be a known bug that is fixed in 5.0.8.  We found that our Software Assets did not have  a Asset Type which causes the HW Asset form to fail to load.  Once SW Type (and Status) were populated, the error disappeared.