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Self Service Portal - Duplicate links (4x)

Jacky_GrossJacky_Gross Customer Adept IT Monkey ✭✭

When I go to Request IT services, I see each service 4 times 

Apparently the links in the Home section are duplicated... in fact each of them is present 4 times

See screenshot below :

Do you have any idea what it might be like?

Only a few users have reported this problem.

Thank you


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    Jacky_GrossJacky_Gross Customer Adept IT Monkey ✭✭

    Please note that in the SCSM (Request Offering) console, requests are not duplicated.

    Example with the request "Any IT Service or Information Request not...."

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    Martyn_FearnMartyn_Fearn Customer Adept IT Monkey ✭✭

    Hi Jacky,

    We also have this problem following an uplift to SCSM 2019. Did you ever find the problem ?



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    Moritz_FreiMoritz_Frei Customer IT Monkey ✭


    we also had the same problem. The fix was to clear the ServiceOffering Table in the Servicemanagement Database and let it resync.



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    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭


    As far as I know there is a problem open for that.

    As Frei Moritz already stated, we had the same problem, but only with certain users.

    Take a look at this KB article from Cireson:


    This part might be important for you:

    I always stop the cachebuilder first, then truncate the 3 tables, wait 2 minutes and then start it again - Simply restarting led to some misbehaviour on our side (lastmodified table was not updated correctly). Waiting 2 minutes after stoppig it and starting it again, solved the issue for us.

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