Prefill a form or copy an old one.
We're moving our small purchase requests from a SharePoint form to SCSM. One important capability that SP has is being able to copy any old request into a new request. Since most people order/renew the same product year after year, this capability is important.
How in the world would you accomplish the same function?! Can't make selectable "templates" as there are hundreds of entries that change all the time. Guess you could pull up a previous SR (filtered by keywords), but there's no way to preview it or modify it's values (such as Cost, Date Needed, etc.)
Requirement: End User to copy a previous SR and then edit the new form's values.