Customise the Approval Page
This approval page is appealing because of the URL that could be used in emails. It's just the layout/content that doesn't really work for us/our end users. Is there a way to customise it? Particularly to include more parent information for CRs
Hmm, I'm not sure you can (easily) get the parent work item information within the RA/MA page, but what I think most people do is have either a Powershell Activity or a Runbook that runs in the parent work item and copies some of the relevant data from the parent work item into the description field of the RA/MA. Or you could extend the class and use the same method to write that information to the extended RA/MA fields.
What information specifically are you looking to include?
the parent workitem is available in pageForm.viewModel.ParentWorkItem , and it is quite easy to modify this form to change the latout, we currently have multiple layouts depending on which type of request is being approved or actioned, adding fields and populating them with data from pageForm.viewModel.ParentWorkItem is simple to do, updating those fields in the parent workitem is a little more difficult, but can also be done