Mysterious Notification to affected user

Andreas_Voigt Customer IT Monkey ✭

February 2022 in Analyst Portal

Hi there,

i realised that when entering a comment in the action log of a incident the affected user will recieve a email and i have absolutly no idea which subscription causes this :) It seems this is something "portal-internal" as i have only 4 subscriptions active in the SCSM-console and none of them causes this.

Does anybody know what triggers this and how i can change, e.g. the template ?

Thanks a lot in advance

Andreas

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2022

@Andreas_Voigt - Could this be Notify Analyst? Check in the Console: Administration -> Settings -> Notify Analyst settings.

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