Activity Log Analytics
We are looking to get more information into the number of times IRs are re-assigned, to whom, and by whom. Looking at the CiresonAnalytics database, that doesn't appear to be possible, so we're thinking it's something we're going to need to dig into the data warehouse. That brings up a new problem - we're having a hard time finding documentation on the SCSM database. Does anyone know where we can find a good reference to join from the CiresonAnalytics database back to the data warehouse?