Manual Activity removed automatically from the Parent request
Our end user has reported few cases where the Manual Activities have been removed automatically from their parent requests.
The end user can view this Activity in their "My Request" tab, but can't open it to make any change in that.
We (as an analyst) are also not able to find that Manual activity in the Service Manager Console application.
What I think is that, this Manual Activity has been removed (somehow) from the Service Manager Database and still present in Service Management Database.
So, we need to know,
- What could have caused this? (The End user mentions that they created it manually as they create any other activities in any other request. The Parent request is still accessible, but with no Activity)
- This manual activity is still visible to end user in their My Work tab. And they need it to be removed. How could this be achieved now?