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Team Work / my Work is empty

Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭
in Analyst Portal

Hello guys,

in our new portal we have an Incident Tier Queue, whose Analysts do not see any Incidents under Team Work. One of them does not even see any Incidents under My Work. Of course we mapped the Tier Queue to the right AD group. All of them are members of a Security role which has full access to all work items.

When we build a view for them, with all work items - They see all Incidents and are able to open all of them.

Yesterday I truncated the Last Modified Table, restarted the Portal Server, nothing helped. There are also no errors in the cachebuilder log. I compared the Distinguished Name of the group in AD and SCSM, everything is fine.

Has anyone experienced something like that?

Best Answer

  • Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭
    Answer ✓

    We had 3 incidents, which did not have a createddate, so the query threw an error.

    Thanks @john_doyle for your help, as always!!

Answers

  • Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    I created a custom Team Wotk view with an Odata widget and there it is working - so I am even more confused why it is not working with the standard view

  • Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭
    Answer ✓

    We had 3 incidents, which did not have a createddate, so the query threw an error.

    Thanks @john_doyle for your help, as always!!

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