Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Conditional 'label' text in ARO multiple mapping

Chris_Chekaluk1Chris_Chekaluk1 Customer Advanced IT Monkey ✭✭✭

Similar to how the ARO Layout section gives the ARO author the ability to hide/show user prompts to the submitter... it would be nice if Multiple mapped label text could also be hide/shown as well. For example:

In the resulting WI's Description, one might have something similar mapped:

Computer: <computer name user prompt field>

In this case the text "Computer: " would be mapped to the WI whether or not the user provided input to the prompt or not. The resulting WI's description field could be cluttered with a bunch of wasted label text and whitespace depending on how complex the RO is.

Ideally, this enhancement would not require ARO authors to maintain 2 separate sets of criteria logic (one for the prompt, and another for the label), but instead would share the same logic. Perhaps a new 'property' for the prompt might accomplish this? The existing prompt title written for and exposed to the requester, with a new prompt label geared towards the Analyst working the WI's with the label text multiple mapped accordingly along with the user input data.

2 votes

Active · Last Updated

Sign In or Register to comment.