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Peter_MiklianPeter_Miklian Customer Advanced IT Monkey ✭✭✭


I wonder how do you manage short-term absence. E.g. colleague X will be unavailable for 1-2 week vacation. What happens with his activities?

  1. existing: do you walk through all opened tickets, re-assign those which may need attention and leave the rest (those which can wait) in her/his queue?
  2. new: do you replace her/him in all SR and MA, RA templates so new tickets would be generated with stand-in assigned / added as approver?

I'm looking forward for any best practices / proven experiences :)

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