What have you done with Auto Close?
One of the things that I love about Auto Close as a user of Service Manager is that I don’t even to go back to my work items in order to close them. The amount of time I would be spending, opening up an IR, marking it as ‘Closed’, then saving the IR, could be spending looking at an IR from a customer. Add that time up over the course of a week, even up to a few months, and you’ll see that you’ve saved so much valuable time.
What functionality have you done with the Auto Close app that has allowed you or your team to free time to deal with other situations?