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A way to easily mark that there is an update to an Incident or a Service Request

Suleyman_OzdenSuleyman_Ozden Customer Advanced IT Monkey ✭✭✭

It would be really usefull is there was an extra column for the Work items, indicating that there has been some kind of an update to the Work Item ( Incident / Service Request). It could be by using an icon to indicate that the IR/SR has an update.

Last modified does not really cut it. The icon would make it easy to get a quick overview of whats new in a long list of Work items for the servicedesk.

20 votes

Submitted · Last Updated


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    Totally agree. We send the action log notifiication but it does work betwwen two IT analyst so this would be great.
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