The system freezes and does not open incidents
Ilia2510
Member IT Monkey ✭
A problem has arisen: the system freezes periodically and there are no errors. What’s wrong, the system takes a long time to open the Work Group and Active Work, incidents are displayed in white, it’s impossible to log into them, the system loads endlessly. I discovered that in the browser, through F12, the file takes a long time to process, 2 minutes or more. When everything is normal from 5 to 16 seconds.
I also found that if I restarted SQL everything returned to normal. For a while.
0
Answers
What version of the portal are you running?
Do you have any custom JS applied?
I would start by checking the version of the portal you are running and see if there is known issues. If so Upgrade.
If that's not it, then I would remove all Custom JS and making sure that it works as the original code.
Then, take a look to see if it effects any other views. The My Work view is a little different than most as it runs a different SQL query in the background, but it should be just as fast as any other.
The current baseline version is 12.0.4 and there are been 129 fixes or enhancements since 11.4.
I would upgrade to that first before going any further investigating issues.
PROBLEM RECORD
DESCRIPTION
VERSION
PR107227
SMP: Adding Resolution Description to form and setting to disabled does not apply correct CSS
11.4.2
PR109614
SMP: Cache builder reports error "Could not find locale ID for: sr-rs" after upgrade
11.4.2
PR103136
SMP: OData table widget - decimal points removed from values in the grid
11.4.2
PR115510
SMP: Using the new ARO feature leaves unmapped prompts in the work item generated by the Request Offering
11.4.2
PR101777
AddIn: Resolve IR Task Add-In fails when Activities control is not in Incident.js template
11.4.2
PR105860
SMP: Work Item grids can be slow to load
11.4.2
PR109623
SMP: Setting Impact on Incident Form causes Priority to be 9
11.4.2
PR108485
SMP: Teams Apis running when Teams Features are disabled
11.4.2
PR110370
SMP: Changing the items per page does not persist in browser cache
11.4.2
PR110758
SMP: User details not completely visible in Chrome/Edge
11.4.2
PR99497
ARO: Error thrown when Template has had Activity removed
11.4.2
PR113884
SMP: SQL Calendar widget always uses UTC
11.4.2
PR106373
SMP: Stacked Column Chart doesn't stack with Group By
11.4.2
PR112395
SMP: Documentation incorrectly provides example response from FullTextSearch api
11.4.2
PR108924
SMP: Setting Item 'ActivityFilter' appears occasionally. Doesn't actually do anything
11.4.2
PR104031
SMP: Filtering on int column incorrectly filters in SQL Table Widget
11.4.2
PR113800
SMP: Selected Config Item not added when ConfigItem classes are restricted
11.4.2
PR109589
SMP: SQL Calendar Doesn't render parameter values
11.4.2
PR114724
SMP: Error adding a manual activity to an incident.
11.4.2
PR105610
SMP: Installer does not set the CiresonAnalytics User to the specified user in the installer
11.4.2
PR92969
SMP: Affected Relationship not created when RO is submitted with Runbook Activity Designer
11.4.2
PR109132
SMP: Change Status Task warning for incomplete activities won't close
11.4.2
PR115512
SMP: User picker popup not displaying filtered results correctly when assigning users on activities
11.4.2
PR94196
SMP: Request Offering does not create all relationships in activities defined in the template
11.4.2
PR113810
SMP: Work Item Backlog displays 0s
11.4.2
PR111191
SMP: Scheduler Times on the left are out of alignment
11.4.2
PR115498
Advanced Request Offering multiple prompts mapped to same property
11.4.2
PR109574
SMP: SQL Calendar Full Day View stops at 8pm
11.4.2
PR98578
SMP: MA Assign To Analyst By Group Task doesn't change the Implementer
11.4.2
PR103255
SMP/ARO: Query Results picker returns no results when using a token of a previous query results picker
11.4.2
PR107544
SMP: Creating Saved Search Widgets with Relative Date do not update properly
11.4.2
PR114561
SMP: Query Prompt Grid column names are not localized
11.4.2
PR107036
SMP: Numbers which can be converted to a date are rendered as NaN in Request Offerings
11.4.2
PR113621
SMP: Activity Counts of Review/Manual Activity pages is inaccurate
11.4.2
PR114003
SMP: Browser prompts that the page has unsaved changes when nothing has been changed on a form
11.4.2
PR110470
SMP: Using bulk assign to analyst by group task doesn't work if no assigned user is selected
11.4.2
PR106099
SMP: Approval for Enduser not Working
11.4.2
PR106379
SMP: Portal does not respect the required setting on true/false user prompts on request offerings
11.4.2
PR115845
SMP: Create Configuration Item Feature doesn't work with non standard Database name
11.4.2
PR115444
SMP: Create New Hardware Asset overwrites existing assets if the HW Asset ID already exists.
11.4.2
PR114507
SMP: Request Offering with Advanced Query Criteria using class extension property throws error
11.4.2
PR108528
SMP: Redirects in the portal cause warnings in event log
11.4.2
PR106685
SMP: CI's with the same display name only get displayed in affected items picker once
11.4.2
PR115087
SMP: Query Results Picker feature renders a control which is very small on lower resolution screens
11.4.2
PR106376
SMP: Optional Date Prompt When not filled in throws error in Event Viewer
11.4.2
PR108465
SMP: Missing localization string for Add Root Activity
11.4.2
PR112395
SMP: Documentation incorrectly provides example response from FullTextSearch api
11.4.2
PR104052
SMP: Boolean Prompt not shown in UserInput when false
11.4.2
PR109376
SMP: Team Calendar doesn't respect Team Groups
11.4.2
PR104017
SMP: Task panel css flicker
11.4.2
Change
Define Max Global Search Results
11.6
KB2518
Change
Support for adding Review/Manual Activities to In-Progress PAs
11.6
Change
Preserve IIS settings throughout upgrades
11.6
KB1173
Change
Global Search out of Beta status
11.6
Change
Analytics Archiver
11.5
PR117213
SMP: Conditionally displayed Query Result prompt mapped to output when it should not be
11.6.2
PR117378
SMP: Conditionally Displayed Prompts don't display when condition is satisfied
11.6.2
PR118065
SMP 11.6.0 not displaying assigned support groups on manual activities
11.6.2
PR117452
SMP: Portal does not return work items if Cireson Analytics is not installed.
11.6.2
PR110464
SMP: Using the bulk edit task in the drawer errors when searching for support group
11.6.2
PR117325
SMP: Can't assign Support Group if MA is inside of PA
11.6.2
PR116637
SMP: New Query Picker not compatible with new ARO prompt mapping
11.6.2
PR115100
SMP: Missing History in Cireson Portal
11.6.2
PR111181
SMP: Platform Cache asset worker synch queries run for too long and consume too many resources.
11.6.2
PR117891
SMP: Date entered in Request Offering not recording correctly
11.6.2
PR108299
SMP: CacheBuilder not reliably updating SLO Status
11.6.2
PR112257
Platform Cache: Relationship synchronization running constantly and locking resources on SQL Server
11.6.2
PR117134
SMP: Unselected Former Query Result prompt causes multiple mapping to render [Prompt_GUID_Default]
11.6.2
PR116003
SMP: Change Request form does not limit entries on the Planning tab to 4000 characters
11.6.2
PR109307
SMP: Multi Edit Drop-Downs don't select when using keyboard
11.6.2
PR115965
SMP: Global Search End User disabled setting not saving
11.6.2
PR119133
ARO: Saving a published ARO with multiple prompts in a multiple mapping field causes multiple mapping to be lost
11.6.3
PR100652
Feature/Admin Endpoint scoping
11.8.1
PR117886
SMP: Editor Control does not honor "disabled: true"
11.8.1
PR120105
SMP: Display Only prompts become required and render a textbox
11.8.1
PR116205
SMP: Query Picker still saves when no selection is made if a result is changed
11.8.1
PR110150
SMP: Saved Search Widgets occasionally don't show results
11.8.1
PR94130
SMP: Unable to assign Config Item Projection in Form Group Settings
11.8.1
PR120279
SMP Archiver: cache builder attempts to archive activities even if archiving is disabled.
11.8.1
PR117563
SMP: Advanced Request Offering does not clear deleted prompt references
11.8.1
PR120298
SMP: If the Activity tab is removed from the Incident form for analysts, the form remains dirty when opened.
11.8.1
PR120335
SMP: Poor performance through load balancer
11.8.1
PR105225
[SMP] Global Search Issues
11.8.1
PR117536
SMP: When using SQL 2012, Platform Cache is not able to sync Dynamic Data classes
11.8.1
PR119303
SMP: Child work items on the related tab of a parent incident cannot be sorted by status.
11.8.1
PR117440
SMP: Misleading hover text when removing ARO's conditional display criteria
11.8.1
PR119553
Platform Cache: Error rebuilding data models if extended class contains a property called EventType
11.8.1
PR110764
SMP: Pasting text into the address field in the Send Email task does not invoke a search
11.8.1
PR119346
SMP: Archiver throws error "Property with the same name already exists on object"
11.8.1
PR119329
SMP: Global Search filter does not work for extended properties.
11.8.1
PR118219
Display Only prompt showing the text box
11.8.1
PR116141
SMP: When grouping by column, hidden columns reappear
11.8.1
PR119297
SMP: Show History button doesn't load results when Analytics DB doesn't have the default DB name
11.8.1
PR120526
SMP: Cache builder causes SQL to run out of resources when building the Asset Status table
11.8.1
PR116633
SMP: Kendo Windows do not show the full Scroll Bar
11.8.1
PR116847
ARO: Changing to Advanced Query after having selected simple value causes error
11.8.1
PR119562
Platform Cache: Relationship tables are not updating.
11.8.1
Change
Custom Actions in OData Grids
11.8
Change
Cloud Connector Updates - Get Enums, Get User by Email, and Add Work Item Comment
11.7
Change
Power Automate Connector
11.7
Change
User Principal Names (UPN) are now supported when using Forms Based Authentication
11.7
PR122392
Cache Builder fails to process updates to Work Items
11.8.2
PR119562
Platform: Relationship tables are not updating
11.8.4
PR121755
Platform: Cache takes hours to sync
11.8.4
PR123531
SMP: Request Offerings with PowerShell Activity could be altered during submit
11.8.4
PR125137
SMP: Text fields in Request Offering show the word "test"
11.8.4
PR120953
SMP: Addins missing/timing issue with Addins
11.8.4
PR122992
SMP: Error using Put/Patch Methods via Cloud Connector
11.8.4
PR126642
SMP: Invalidate session cookie on logout
11.8.5
PR121490
SQL Jobs fail with the error "Invalid object name '#tempTable_Incident'"
12.0.4
PR124361
CustomSpace folders were not being created
12.0.4
PR127708
Clicking more results from Global Search returns no results
12.0.4
PR123531
Request Offerings with PowerShell Activity could be altered during submit
12.0.4
PR123025
installer does not create the new and update jobs for billable time in the Cireson Analytics
12.0.4
PR122992
Error using Put/Patch Methods via Cloud Connector
12.0.4
PR120953
Addins missing/timing issue with Addins
12.0.4
PR125137
Text fields in Request Offering show the word "test"
12.0.4
PR121755
Platform: Cache takes hours to sync
12.0.4
PR119562
Platform: Relationship tables are not updating
12.0.4
PR124312
Saving a CI with many related assets is very slow
12.0.4
PR108269
Platform memory usage rises steadily over time
12.0.4
PR124943
Platform Cache fails on start up with an exception calling method GlobalSearchProvider.Initialize() on SCSM 2022
12.0.4
PR126916
Portal fails to deploy the database on SQL 2022
12.0.4
PR115089
Duplicate work items or request offerings for some users in the portal
12.0.4
PR123108
SMP: V12 installation fails on the installation of SQL jobs for Cireson Analytics
12.0.4
Change
Notify Watchlist of public comments left on Incident/Service Requests
12
Change
Feedback Survey
12
Change
Duplicate Pages via Right Click
12
Change
Billable Time
12
Not sure what's going on with the table format there…. Doesn't seem to like Excel Cut and Paste. :)