Custom Portal Views

Jeffrey_Rutkowski

Jeffrey_Rutkowski Customer Adept IT Monkey ✭✭

October 1 in Analyst Portal

Hi,
I am trying to create a custom My Work view in the portal which displays related Business Service (Services) and Cireson Location however, I have run into a few errors:

Workitem ID reflects as just a numeric number.

2. I cannot seem to figure out what which columns to select in order to get related Business Service (Service) and Cireson Location, if it is even possible.

Thanks in advance.

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Answers

Geoff_Ross Cireson Consultant O.G.

October 10

Hi Jeff,

For the WorkItem Id, you want the column "Source_Id". The Id column is the entity Id which is just an arbitrary number.

For Business Service and Location, these will only be available if they are 1-many relationships, not the built in many-many Affected CIs relationship which is not possible to display in a grid.

If might need a custom function to pull the data or a custom My Work view with a SQL query to full the data.

Cireson Professional Services team can help if you need.

Geoff

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