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Change Request Custom Status

Tom_HydeTom_Hyde Customer Advanced IT Monkey ✭✭✭

We've created a bunch of custom statuses for change requests as below:

In Progress

In Progress > CAB Submission

In Progress > CAB Agenda

And a few more.

These work fine when you are a Service Manager Administrator. However analysts, even in the advanced operator role can't do anything with the ticket once its in one of these custom statuses.

I'm guessing its something to do with the workflow?

I've tried to view the default workflow in the authoring tool but I get this:

Can anyone point me in the right direction? Or are we going about this in totally the wrong way?

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