Make Support Group required in ticket?

Sam_Nguyen Customer IT Monkey ✭

November 18 in Analyst Portal

Hello, curious if there's a way to make support group required before saving a ticket.

We recently found a "black hole" of tickets unassigned to any support group.

Thanks,
Sam

Answers

Geoff_Ross Cireson Consultant O.G.

November 19

Hi Sam,

Sure, you can fully customers the forms as per this article.
https://kb.cireson.com/article/how-to-create-custom-forms-for-cireson-portal/51

Geoff

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