Sam_Nguyen
Customer IT Monkey ✭
Hello, curious if there's a way to make support group required before saving a ticket.
We recently found a "black hole" of tickets unassigned to any support group.
Thanks,
Sam
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Answers
Hi Sam,
Sure, you can fully customers the forms as per this article.
https://kb.cireson.com/article/how-to-create-custom-forms-for-cireson-portal/51
Geoff